This Privacy Policy explains how Bright Room handles personal data in connection with its website and move-in and move-out cleaning services in Brazil.
Privacy overview
This section outlines the main categories of information processed, where it may come from, the cookie technologies in use, and the choices available to users.
We may collect identification and contact details, property and access information, service preferences, booking details, payment-related records, communication content, and limited technical data such as device or browser information. Where relevant to a move-in or move-out cleaning request, we may also process photos or notes about property condition that are provided by the user.
We receive data when you submit a contact form, call or write to us, request a quote, confirm an appointment, share access instructions, send property condition photos, or communicate with us during or after a cleaning visit. We may also generate internal records from scheduling, payment, and service completion activities.
We may use essential cookies to support site functionality, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled. Where a cookie banner or similar control is available, it may be used to manage preferences for non-essential cookies.
Data Processing Overview
This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.
Purpose of use
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access arrangements, schedule appointments, coordinate cleaning visits, process payments, maintain service records, manage website functionality, improve internal operations, and meet legal, accounting, or security obligations.
Third-party sharing
We may share personal data with payment processors, communication tools, hosting providers, scheduling or administrative support services, and other vendors that help us operate the website and deliver services. These parties are expected to use the data only for the assigned purpose and to handle it under appropriate confidentiality and security obligations.
Legal basis
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Use the contact details below for questions about this policy or the handling of personal data.
Subject to applicable law, you may request access to your data, correction of incomplete or inaccurate information, deletion of data that is no longer needed, restriction of certain processing, or review of how we handle your request. Some records may be retained where the law requires it or where we need them to defend or manage a claim.
To exercise a privacy right, send a request using the contact details in this policy and describe the data or activity involved. We may ask for information needed to verify the request and to protect against unauthorized disclosure. We will respond within a reasonable period and in accordance with applicable law.
We retain personal data for as long as needed to manage inquiries, quotes, bookings, service delivery, payment records, and legal obligations. When data is no longer required, we delete it or anonymize it according to our internal retention practices and applicable law.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
